配送ポリシー

Shipping Policy

Thank you for shopping with Two Islands Group Ltd. We strive to deliver your orders in a timely and efficient manner. Please review our shipping policy below for detailed information.

Processing Time

  • All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Time

  • We aim to ship all orders as soon as possible. However, due to high demand or other unforeseen circumstances, please allow up to 5 weeks for your order to be shipped.
  • Please note that shipping time refers to the time it takes for us to dispatch your order and does not include the delivery time.

International Shipping

  • For international orders, please allow up to 5 weeks for your order to be shipped, in addition to the delivery times, which may vary between 2-6 weeks depending on the destination.
  • Once your order is shipped, you will receive a shipping confirmation email with tracking information.

Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery times vary based on your location and the shipping method selected.
  • Delivery time refers to the time it takes for your order to reach you after it has been shipped.

Order Tracking

  • You will receive a confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

  • Two Islands Group Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost or Damaged Packages

  • Two Islands Group Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

Contact Us

  • If you have any questions about this Shipping Policy, please contact us at [Your Contact Information].

Thank you for your understanding and patience.

Two Islands Group Ltd